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My server host upgraded the php configuration for all my websites. Now my forms aren't working. I have an order form and several contact forms on various websites. All made with one of your products. Is there an easy fix that I can do to all of my fo

Thread began 7/23/2014 11:09 pm by webdesignerwags | Last modified 7/29/2014 4:21 pm by webdesignerwags | 855 views | 15 replies

webdesignerwags

This guy called me yesterday. I explained my theory about port 25 not working all the time. He did some testing. His reply below. I think he's wrong but I need you to verify that.

Hello Laura,

After reviewing the errors from testing your contact forms, this appears to be an issue with the way you are sending the messages.

You are using sendmail instead of SMTP, so this doesn't have anything to do with ports.

The problem is that you are using the email address from the contact form as the "from" address which gets rejected since you're in effect spoofing that address.

To make this more obvious, I've temporarily updated the destination email address in contact.php to cubecitytest@gmail.com and then filled out the contact form with cubecitytest@yahoo.com in the email field.

Your form attempted to send a message as if it's from cubecitytest@yahoo.com, which was, of course, rejected by gmail because this violates Yahoo's DMARC policy:

2014-07-28 17:13:58 1XBtB8-00044L-Jt <= classicp@joyce.websitewelcome.com U=classicp P=local S=1015 id=fb1c9e05e53928d05f77f4eab0dc587c@classicpumps.com T="Contact Classic Pumps" from <classicp@joyce.websitewelcome.com> for cubecitytest@gmail.com
2014-07-28 17:13:59 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1XBtB8-00044L-Jt
2014-07-28 17:13:59 1XBtB8-00044L-Jt SMTP connection outbound 1406585639 1XBtB8-00044L-Jt classicpumps.com cubecitytest@gmail.com
2014-07-28 17:14:01 1XBtB8-00044L-Jt ** cubecitytest@gmail.com F=<classicp@joyce.websitewelcome.com> R=autorespond_local_smtp T=remote_smtp: SMTP error from remote mail server after end of data: host gmail-smtp-in.l.google.com [74.125.142.27]: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's\n550-5.7.1 DMARC policy. Please contact administrator of yahoo.com domain if\n550-5.7.1 this was a legitimate mail. Please visit\n550-5.7.1 http://support.google.com/mail/answer/2451690 to learn about DMARC\n550 5.7.1 initiative. f20si44211830icc.101 - gsmtp
2014-07-28 17:14:01 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1XBtB8-00044L-Jt
2014-07-28 17:14:02 1XBtBC-00048e-05 <= <> R=1XBtB8-00044L-Jt U=mailnull P=local S=2340 T="Mail delivery failed: returning message to sender" from <> for classicp@joyce.websitewelcome.com
2014-07-28 17:14:02 1XBtB8-00044L-Jt Completed

Here are some possible solutions:

1. Use SMTP instead of mail() / sendmail with a valid account at the domain the contact form resides on.

2. Use the cPanel account's domain in the From header and the contact form email address in the Reply-to header

If you have any further questions or require additional assistance, please don't hesitate to reply and we'll be happy to help.

Kind regards,

Alex D.
Linux Systems Administrator
Hostgator.com LLC.
http://support.hostgator.com/

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