I am compelled to add one comment. It is a source of sardonic amusement that the marketing people apparently feel it is okay to send emails asking us to purchase things we already own but not to tell us of advances in those products. I had purchased just about every product you have made. You can no longer come up with any I do not own, yet I still regularly receive emails encouraging me to check out and buy products I have already bought...but not to notify me of updates to those products. Am I the only one who see the perverted irony of that?
By the way, why is marketing the determining factor. This is a customer service issue, not a marketing one.