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NOT COOL, Webassist!

Thread began 9/08/2009 5:11 pm by meegan76727 | Last modified 10/27/2009 10:48 am by meegan76727 | 10986 views | 46 replies

Scott Keller

Sales worked me over, more like...

Originally Said By: Ray Borduin
  Contact sales, they will work with you.  


I wrote to sales a second time. Thinking that SOMEONE there would see that paying $667 and then, one month later being told that ALL WebAssist sales can do for me is offer me $79 off and then be an equal customer with people who paid NOTHING was nuts, I asked for Laura to get with her supervisor.

Here is the response I got:

"I just spoke with my Manager, the V.P. of Sales, and unfortunately the decision remains the same. The only thing that we can offer you is to waive the activation fee."

I have to say, I have NEVER FELT MORE RIPPED OFF, EVER, than I feel right now.

Ray, you are a VP, can you talk to somebody? I really think your products are a good idea and I would like to work with your company, but I feel that your company needs to think long and hard about your sales policies.

Again, I just paid 2/3 of $1000 just over 1 month ago. NOW, you will put out a new version of CSS Sculptor and will charge me an ADDTIONAL $50???? When, if I would have waited 2 weeks to purchase, I would have paid $80 and then $20 per month and would have gotten a FREE upgrade...not to mention I would have access to more products than the poor schmuck who spent all that money in good faith? Oh, wait, that poor schmuck is ME.

Please, Ray, in the name of decency as a VP (even if you're not in sales), help me. I'm not a corporation with unlimited funds, I'm an individual trying to start in business in the next year or two.



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