Ray - I have to totally agree with the user 'web_assist_mail157665'. You cannot make such a comment. I have spent loads of money over the last couple of years on your extensions, and I expect them to work! Saying that you won't charge an upgrade as long as we sign up for the subscription package is completely underhand.
Also your previous quote: "If you lose time using the product, then I would suggest not using them."
... could come back and bite you on the ass - almost every product I've purchased from you has resulted in me spending time with tech support or on your forums trying to get them to work!... maybe we should all stop using your extensions as you suggest ?