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Transaction fails, on resubmit user gets "Duplicate transaction" error message

Thread began 4/22/2014 12:46 pm by Brendan | Last modified 8/28/2014 2:20 pm by Brendan | 498 views | 3 replies


Transaction fails, on resubmit user gets "Duplicate transaction" error message

I am using eCart6,

I had several complaints of this, tried to recreate the issue by entering false CC, Exp date, CVV, etc, no luck. I found that there was an issue with my clients CC clearing company, and that any transaction using an AMEX was returning "General Error" at

I have since removed AMEX from the credit card dropdown, but wanted to know why clients would receive a duplicate transaction error message when the transaction failed, and was not recorded to my database either?

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