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Thread began 4/14/2014 6:35 am by Nathon Jones Web Design | Last modified 4/17/2014 11:24 am by Nathon Jones Web Design | 1046 views | 24 replies

Nathon Jones Web Design

...for a fee. ;)

Over the past 3 weeks I have had to endure a series of inexplicable bugs with the eCart extension, bugs which you have acknowledged, identified and logged, yet I have received no compensation for this, nor any apology I should add, nor any compensation or apology for the subsequent time I lost trying to figure out, and fix, those bug issues (well documented on here), prior to you identifying them.

I don't feel that I've been unreasonable throughout this whole process and I've bitten my lip on the bug issue up to this point.

I don't feel that my questions about the Switch/Maestro card is unreasonable yet I am being asked to pay for that it seems.

Perhaps a reminder of the opening statement on the following page of your website might be useful?:
http://www.webassist.com/support/support.php

If my questions, and subsequent solutions to those questions, regarding Switch/Maestro cause my Premier Support session, which is booked to address adding an onChange / Show If event to the Card_Type drop down menu and related validation, to over-run will I be expected to pay an additional $99.00?

I personally feel as if you have run out of patience with me and I'm disappointed by that because I've done nothing more than encounter bugs in the software I purchased from you in good faith.

Overall, I'm starting to feel quite disappointed. Oh, and the website still isn't online but hey ho.

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