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Paypal failing on confirm to own website - but only for some users/shipping info not transferring

Thread began 3/12/2014 8:22 pm by Sylvia | Last modified 3/17/2014 8:50 am by Sylvia | 2135 views | 7 replies

Jason ByrnesWebAssist

OK, send a message through skype is you still need help.

For the issue you are reporting where some users are getting a failure on directing back from paypal, this is probably a case of domain switching.

when items are added to the cart, they are stored in a session.

If the user browses to your site using the domain name without www in front and starts adding items:

and is then redirected to the pp_confirm page with www in front of the address:

this is considered 2 separate domains and 2 separate sessions. to prevent this, you can use htaccess to force the address to always point to www:

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