close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Paypal failing on confirm to own website - but only for some users/shipping info not transferring

Thread began 3/12/2014 11:22 pm by Sylvia | Last modified 3/17/2014 11:50 am by Sylvia | 572 views | 7 replies

Sylvia

Paypal failing on confirm to own website - but only for some users/shipping info not transferring

Using eCart6.

I have asked a number of people to test that my setup to Paypal Express Checkout is working - after a lot of moving and adjusting of code it works for me on all browsers, works for one other person on IE and FF, correctly ending on checkout_success.php, sending the confirmation email and inserting data into the orders table.

For everyone else, the process fails after they have successfully completed their details on PayPal and click continue to redirect to the originating website for completion, where it ends on cart.php with the message "cart is empty" - which suggests to me that it's not the paypal transaction that's failing, but something in eCart.

I'm beyond frustrated as I can't see how it can be a browser or server issue when it works perfectly for some and not for others.

Secondary (?) information, which also needs to be resolved - shipping information is not prepopulating paypal shipping form (not that I can find out whether it is even supposed to), nor is it showing on confirmation page or email. I have changed form field bindings to pre-populate with database info after users login, and wonder if that is the issue there.

I'm already a week overdue with this job and a speedy resolution would help a lot - thanks.

Checkout pages are attached privately.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...