I don't understand why it was cancelled as I never asked for it to be cancelled (and I am currently using it and have been using it the whole time). I did notice the monthly payments stop but I just figured that it had reached the total cost and I know that the way the student program works is that you stop making the payments once the full cost of the item has been reached.
I remember when my credit card expired the payments stopped. I then had to call in and give a new credit card number and then the payments renewed again. Is is possible that a new account was created for me when I gave this new credit card number and this is the account that you were referring to when you said that you can see that I have the upgrade option of eCart 6 available?
Has my Supersuite payment been fully made? I assume that it was been since the automatic payments just stopped on their own and I am still able to use my product just fine. Please let me know what I need to do to either continue paying (if there are more payments still owing) or get onto whatever new account that currently exists with my email address so that I can get my upgrade to eCart6. Thanks in advance.