Sales are not generating order info
My client's site made a sale (using Paypal). She got the Paypal info from Paypal but when she went into the store admin there is no info anywhere about the sale. Nothing in order history... Also we have all items set to ignore shipping rules and to add $4 shipping and handling. She only sold two items and it charged $12 shipping. Little confused why... I can be skyped or called to discuss. Maybe you can show my what's wrong. Thanks.