We thank you for it, and certainly don't want to slap you in the face. We want to help you more by letting you get all the updates for only $20 a month. 
Well, you did slap me in the face by not giving me a waiver for setup fee AND making subscription much cheaper at least for a certain period of time.
I have no problem with subscription model in general. I just don't like how you came up with yours without rewarding those who didn't wait around and be cheapskate.
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(Update)
They listened, indeed. WebAssist has been doing a great job patiently listening to us, and I am pleased to report that they have resolved my case in satisfactory manner. I now consider this peacefully resolved. Thank you Ray for being patient with our complaints.
