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Thread began 5/17/2012 4:47 pm by Dave W | Last modified 7/03/2012 1:12 pm by Dave W | 6285 views | 19 replies

Jason ByrnesWebAssist

The Decision to move to bundling the extensions was made on the basis that we would be able to offer better support for a smaller product line.

at the hart of the problem was the fact that we had over 30 individual extensions. Any time a new update was released to one extension, the amount of testing needed to ensure compatibility across the entire line was astronomical. It also meant that some extensions simply sat for a long time without getting any updates to address issues simply because there so many other extensions in front of it.

We were trying to release an update a month for existing extensions, with the shear volume of extensions, some of them where going 2 years without seeing an update.

The decision to bundle the extensions has no "Profiteering" motive behind it. the motive is entirely based on offering a better product with better support.

We offer a very generous Upgrade policy for customers who own the extensions that are included in Data Bridge or design Extender. Our upgrade policy is to offer a discount of the amount that you have spent on the included extensions up to a minimum price of $39.99 for design Extender and $149.99 for Data Bridge.

The Data Bridge upgrade also includes an upgraded version of Data Assist. In looking through your purchase history, i see that you qualify for the $149.99 upgrade price, If you contact the sales department they will be able to offer you an upgrade coupon.

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