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Reported customer problem

Thread began 10/04/2012 6:23 pm by Joe Lowery | Last modified 10/05/2012 11:47 am by Joe Lowery | 406 views | 1 replies

Joe Lowery

Reported customer problem

My client is reporting a problem that some customers are having with the eCart-based ordering system. She's using Authorize.net SIM (remote checkout). Several customers have reported reaching a "blank" page after completing the order form on the Authorize.net site. I've not been able to replicate this. Have you encountered something similar?

I'm wondering if they are timing out the session - could that cause the problem? If so, how would I extend the session timeout value?

Thanks - Joe

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