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Manage Options

Thread began 8/21/2012 7:15 pm by edr441698 | Last modified 8/23/2012 9:12 pm by edr441698 | 1090 views | 10 replies


Thank you Ray for proving my point

Two more private ticket postings followed: a reply from Ray and my reply to him (which is just as much for Jason's benefit if he cares to learn:

"Posted By: (Ray Borduin) Message 5 in Log
Date: 08/24/2012 12:16 am No Attachments
Title: RE: Manage Options

He opened two tickets for you. I think we have the first one resolved.

We updated the root domain as you requested.

We looked into why it redirected and it redirects on forms with secure data when you don't have a valid SSL certificate installed.

We updated the system to go back to the custom domain after the secure forms are completed.

I closed the ticket after reading your comments because it appeared you didn't really want a ticket opened in the first place and were complaining about it.

I can leave it open. Do you want one of our engineers to call you to discuss your issues? That won't be a problem.

Please post a phone number and a good time to call and we can give you a ring at your convenience.

Posted By: edr441698 Message 6 in Log
Date: 08/24/2012 12:59 am No Attachments
Title: RE: Manage Options

Wow. Now you are not even commenting on the correct support ticket. What a giant mess of organizational management and training Dreamhost/CC must be! You have just unknowingly PROVEN my entire argument with Jason on the forums for why well managed companies separate out EVERY issue into separate "tickets" and isolate those streams so that there is no cross confusion/contamination that easily happens when multiple bugs, let alone bugs plus suggestions, are grouped together.

But even then, separate tickets are indeed pointless if the operating procedures, tracking software, training, management etc. in place does not work.

Buddy, This is the MANAGE OPTIONS support ticket, and you are commenting on a COMPLETELY different topic/ticket which had to do with In-consistent Domain Names and SSL Certs (which confusion was also 100% DreamHost/CC's fault - feel free to get the month's worth of email threads regarding that from the jokers over there that also gave me misinformation.")

Your comment's about that SEPARATE TICKET has NO BUSINESS migrating into and polluting this one. That's QA 101.

I am now wasting, ONCE AGAIN, vast amounts of my time explaining things that my 12 year old would get the 1st time.

The lesson for me here appears to be that I will always be at great risk of accomplishing nothing and having my time stolen when dealing with "support."

Regarding this "ticket", the bottom line here is the ONLY one who has helped ANYONE with this Manage Options Ticket is ME. You are welcome. I found two MAJOR LEAGUE BUGS. I GAVE YOU and the forum a temporary SOLUTION to avoid the BUGS (with no help from CC.) And I pointed out two glaringly obvious features that would take your software from being a freaking-pain-in-the-ass-time-killing-machine to something actually usable by stores with lots of products (multiple deletes) and stores with lots of Variations (let the computer do simple math and enter the results!)

You are right in one respect though. THIS ticket is indeed closed.

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