close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Manage Options

Thread began 8/21/2012 7:15 pm by edr441698 | Last modified 8/23/2012 9:12 pm by edr441698 | 946 views | 10 replies

edr441698

Welcome To CafeCommerce!

I think EVERYONE on this forum will be interested to see how this single ticket was just handled behind the scenes. Here are the actual messages from DreamHost and my response on their private ticket screens:

"Posted By: jbyrnes@webassist.com (Jason Byrnes) Message 2 in Log
Date: 08/22/2012 05:01 pm No Attachments
Title: RE: Manage Options

please provide a link to your cafe commerce store and admin login credentials so we can look into the cause of the issue


Posted By: ray@webassist.com (Ray Borduin) Message 3 in Log
Date: 08/23/2012 08:46 pm No Attachments
Title: RE: Manage Options

I have read through your thread. Thank you for the feedback and suggestions. We try to channel communication through one central channel and then distribute the the appropriate group from there.

We are currently working on the next major update to cafe commerce, but it will still take us several months to complete it. We appreciate any suggestions for improvements and will carefully consider implementing them moving forward.


Posted By: edr441698 Message 4 in Log
Date: 08/23/2012 11:33 pm No Attachments
Title: RE: Manage Options

So as I said to Jason on the Forum... I've listed 2 major bugs and 2 design suggestions... he throws them on one ticket... and now you essentially say "Thanks, but this ticket is closed."

Wow."

At least I see Ray Borduin confirms that SOMEWHERE in their process, bugs versus suggestions or whatever get sorted and "...[distributed to] the appropriate group from there..." just like every software development group I've ever owned, run or heard of on the planet does. But in most every efficiently running development house, one NEVER wastes valuable and expensive resources by having the most highly paid employees (the programers and engineers) who are always short on time and usually have a thousand top priority coding projects to complete, sort through such nonsense. THAT is something lower paid, front end, first line QA staff (or forum moderators?) can and should be able to easily do. Period.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...