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Thread began 8/21/2012 7:15 pm by edr441698 | Last modified 8/23/2012 9:12 pm by edr441698 | 1096 views | 10 replies


1 Ticket???

Hmmmm... ONE support ticket??? Let's see... I, in great detail, describe at least 2 serious problems:

(a) Changes to Variations not being reliably saved. And
(b) CafeCommerce corrupting my database of products by auto-populating it with hundreds and hundreds of individual products that were perviously 1 product with 7 groups, each with 2-3 Options. (Put it this way, I had 1 page/screen of FOUR total Products; but upon deleting the Groups of just One of those Products, CafeCommerce software auto-populated 59 additional pages/screens with the exact same product! Also for what it is worth, ALL the auto-populated Products had their product images deleted.

I also describe 2 serious and (IMHO) extremely odd design/feature omissions in the CafeCommerce software - which I assume should go into the may-never-be-worked-on "suggestion box" versus a "support ticket":

(a) We should be allowed to delete multiple products/ whole pages of products - all at once. And
(b) HUMANS should NOT be required to mentally calculate price combinations for Options and manually type them in, when THAT is exactly what computers are best for. (There is little doubt in my mind, given I had to do this extremely boring, monotonous task... literally hundreds and hundreds of times... for many, many hours on end... over many days... that there are numerous pricing errors in my store. - absolutely ridiculous, if not down right lazy designing. Sorry, it just is.)

Are you sure that these 4 separate things belong on a SINGLE support ticket? Okie Dokie.

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