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PS3 Check Out Failure

Thread began 8/20/2012 3:12 pm by robert222776 | Last modified 9/15/2015 1:09 pm by robert222776 | 803 views | 7 replies


PS3 Check Out Failure

My clients store is working fine except for one product that triggers a check out failure. Authorize.Net reports no problems on their end. One order that failed through the store was processed manually through Elavon without failure, so the credit card was valid in at least one case. The message on the check out failure page is that the credit card information or address is incorrect. I added the code found on this forum to the check out failure page. This is the result, with personal information masked:

Auth Net:

Full Request: x_login=657rKr26ZYu&x_tran_key=6T2BeQ56a79jU67V&x_version=3.1&x_invoice_num=604d3db431903f38bf70bd1398e2102a&x_test_request=0&x_method=CC&x_type=AUTH_CAPTURE&x_relay_response=FALSE&x_delim_data=TRUE&x_delim_char=::&x_customer_ip= Enclosure Kit (5)&x_line_item=5<|>Enclosure Kit <|><p><strong>Enclosure Kit</strong></p><p><span style="color: rgb(255, 0, 0); ">S</span><span style="color: rgb(255, 0, 0); ">ave $25 to $160&#160; - &#160;all Enclosures on Sale! &#160;Enter coupon code 275</span></p><p></p><|>1<|>399.99<|>YES&x_card_num=xxxxxxxxxxxx2604&x_exp_date=062015&x_card_code=610&x_email_customer=TRUE&x_tax=32&x_tax_exempt=FALSE&x_freight=72.00&x_first_name=john&x_last_name=doe&x_address=po box 5555&x_city=petaluma&x_state=CA&x_zip=55555&x_phone=7075555555&x_fax=& box 5555&x_ship_to_city=petaluma&x_ship_to_state=CA&x_ship_to_zip=55555&x_ship_to_country=US&x_ship_to_phone=7075555555&x_ship_to_fax=&x_recurring_billing=NO
Full Response: 3::1::270::Line item 1 is invalid.::::P::0::604d3db431903f38bf70::1 Enclosure Kit (5)::503.99::CC::auth_capture::::john::doe::::po box box 5555::petaluma::CA::55555::US::32.00::::72.00::FALSE::::AE765708C99F764245A3535F8279F0AC::::::::::::::::::::::::::XXXX2604::::::::::::::::::::::::::::::::::::::::::7075555555::

Express Authorize:
Full Request: n/a
Full Response: n/a

Express Process:
Full Request: n/a
Full Response: n/a

I see within the report that "line item 1 is invalid", but not sure what line item 1 is.

Your help is appreciated.

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