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Better technical support

Thread began 8/17/2009 10:19 pm by vonroth.sandra376398 | Last modified 8/24/2009 3:37 pm by vonroth.sandra376398 | 1757 views | 6 replies

jhmblvd357243

Change in support

I am happy with the products I have purchased through webassist, however I have to agree making it hard to contact help is problematic. Web Assist provides a lot of documentation but you have to jump around from doc to doc to find a simple answer.

I think that this forum is a good idea, I would like to see it used as an addition to support, not a total replacement, I hope that WA isn't doing what most successful e-commerce businesses do--force their users to jump through loops to get to help thus discouraging anyone from even trying.

And the captcha? I had to type into the captcha area 3 times in one hour. If your eyesight isn't great, (you happen to be a bit older than most, :)))

it's a nightmare.

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