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forgot password not sending

Thread began 4/15/2012 12:28 pm by johna1964 | Last modified 4/20/2012 1:44 pm by johna1964 | 1097 views | 15 replies


Hi Jason,

The reset password is now sending the email password information link just fine. When I select the link it sends me to the correct page; however, when I fill out the form fields and submit, it returns the show region "Your email address could not be found in our records. Please try again."

I have made several attempts using the correct email. It continues to do the same thing.

What do I need to do to fix this?

Thank you!


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