I'm still trying to figure out what is causing this issue. I think it would help if I could look at your admin settings.
I have created a support ticket to allow us to communicate in a private forum so that you can share sensitive information including your username and password for your admin. Please log into the webassist web site and view your support history to respond to the opened ticket and include your admin credentials so I can log in and see what you have in your settings. I'm hoping that will allow me to figure out the cause of this issue.