close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Universal Email 4.0.1

Thread began 3/20/2012 5:10 pm by michaelf0199272 | Last modified 4/02/2012 3:46 pm by michaelf0199272 | 2113 views | 18 replies

Jason ByrnesWebAssist

I apologize if you found any of our phone conversation Rude or Disparaging, it certainly was not my intent. We spent much of the time battling a connection that kept dropping all together or dropping the sound.

When not battling connection issues, we where going in a round robin discussion of why leaving the SMTP server blank in some cases would work, but in other cases would not.

I can only help you resolve the issue of sending the emails as far as you will let me. Every suggestion that i made in trying to resolve the issue was met disagreement.

at the end of the call, we where able to look at the debug code on the success page and see that the emails where being sent to the SMTP server successfully, but for some reason the SMTP server was not relaying them to the recipient.


Universal Email works like this:
* The form is submitted and the email message is compiled

* Universal Email sends the message to the SMTP server.

at this point, Universal Email has completed it's job and is no longer part of the equation

* The SMTP Server relays the message to the recipient

once it gets to the SMTP server, settings on the SMTP server may effect whether the email is relayed or not, if it is not being relayed, you need to contact the host to look into the issue on that end.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...