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eCart Paypal Payments Pro not grabbing shipping information

Thread began 2/19/2012 3:14 pm by info279018 | Last modified 2/21/2012 10:45 am by info279018 | 945 views | 1 replies


eCart Paypal Payments Pro not grabbing shipping information

We've been having this odd issue on and off for some time now. Once in a while customer shipping and/or billing information is not being grabbed. Simply, the CC is charged by PP, but the order confirmation email, our DB, and PP will be missing either the full shipping address,or partial (and sometimes the same is true for billing). I can't figure out if this is an issue with PP or something in our cart is off. The code has been customized to some degree, but the PP code has been pretty much untouched.

Any help would be most appreciated.

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