Sorry for the confusion. I would have received your email, but did not see anything come through.
I went ahead and forwarded your request for a refund to our accounting department. We process our refund requests every Friday. You should see this reflected in your next billing statement.
Please let me know if you need any further assistance.
Hi Lauren, please note that I only received a partial refund, please check my email from - I think - 2 days ago, thanks.