Sorry for the confusion. I would have received your email, but did not see anything come through.
I went ahead and forwarded your request for a refund to our accounting department. We process our refund requests every Friday. You should see this reflected in your next billing statement.
Please let me know if you need any further assistance.
Hi Lauren thanks, my message was:
Hi, since 09/15/2011 when I purchased some WebAssist products (HTML Editor, Digital File Pro and Security Assist) I'm been having tons of problems with my system, the correct functioning of the extensions, etc, I need a refund over the invoices number: 9YG11970M69572718 and 12086776423200224