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Client customization request

Thread began 9/16/2011 2:22 pm by biz295654 | Last modified 9/22/2011 4:28 pm by biz295654 | 2964 views | 18 replies

biz295654

Client customization request

I know this will be a paid help ticket but I want to tell the client if it can even be done before I open a ticket.

Power Store 4.5

Her notes:
~~~~~I updated your order as shipped and it prompted me to enter a phone number
that the customer can call if they have questions. During the busy season,
we might have 200+ orders that will have to be updated. If our toll free
number can be programmed in that field, it would sure save me a lot of time.~~~~
Printing your order only gives me your name, purchase date, address, phone
number and order total. In order for me to enter each order into our
database, I'll also need to have your phone number, item number, quantity
and method of shipment. Also, alternate ship-to address if there is one.
Will I have to open each order individually to print it? Again, that will
kill us during the busy season with only 4 of us to answer the phones while
I'm also trying to print and then enter each order. Yikes. ~~~~~~

So distilling this down, I think she needs this:

Request 1) Can their phone number be a default in this shipped message? (if something I can do, please tell me; I think I can if I know where to find it.)

Request 2) Can phone number be included in order printout? Method of shipment?

Request 3) Is there any way to print all at once instead of opening each and then printing?

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