Can't update closed ticket
There is no option to respond to you through the ticket as it's closed. I'd put a copy of the closed ticket on here but it does not allow images. I'd like to supply you with a phone number and best time to call, ie. 7 am your time as I'm in the UK (3pm), but I have no avenue of doing this because the support ticket is closed.
Ticket number: 131580
The only avenue open to me in support history is to open a new ticket and pay another $49.