In your ticket, you had not specified any steps you had already tried. I wanted to point you to the tutorial first as those are the first steps to follow.
If you are having issues following the tutorial, I will gladly help.
the ticket you started has not been closed, if you reply to it through the support history page, including a phone number and a good time to contact you during our business hours:
7am - 4pm Pacific Standard Time
I will be happy to call and offer assistance.