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empty cart after sending confirmation email with universal email

Thread began 5/30/2011 4:09 am by info252084 | Last modified 5/31/2011 12:30 pm by info252084 | 806 views | 1 replies

Jason ByrnesWebAssist

most likely it is an issue with crossing domains, in other words going from mydomain.com to www.mydomain.com

the session contents are based on the domain. as far as the session cookie is concerned the address:
mydomain.com

is different browsing session from
www.mydomain.com


my guess is that some customers are accessing your site at:
shop.php


and are being redirected to the thank you page at:
thankyou.php

since it is a different browsing session, the cart is now empty.

you can prevent users from accessing your site without the www on the address using a an htaccess rul if your server is running apache:
force-www-in-your-url-using-htaccess

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