Getting message that the serial number is invalid

[dave171776]

I purchased a new computer and am trying to reinstall my software. I have added the SiteImport extension and copy and pasted the serial number from the email I received after purchase. I am getting a message that the serial number is invalid.

[Jimmy Wu]

Try looking on the product download page and use that serial number.

http://www.webassist.com/mywebassist/downloadcenter.php

[dave171776]

I did that. That was the most obvious thing to try, first. I copied and pasted first from the email, and then from the online download page.

[Jimmy Wu]

What version of Dreamweaver are you installing the extension on?

What version of the extension are you running?

Looks like you activated yesterday according to our records. I just tried activating using the same serial number and I was able to activate correctly.

Do you have any firewall, security or virus scan software running? If you do, could you try disabling these while activating?