Contact Form Not Working

[gregg398706]

My contact form only works (generates an email and loads Thank You page) when an error has been made on the security question and is subsequently corrected. Otherwise, the form clears but remains on the screen. I used the form I got directly from your download and changed nothing except adding my email info in the WP_Globals.php file.

I asked this question on another thread a couple of days ago but did not receive a reply. Has anyone else had this happen?

[Dani Chankhour]

This is an odd behavior of the contact form which i don't think i ever encountered.

Please send me a link to your page so i can further debug this issue?

[gregg398706]

It's the "Contact Us" page in http://www.praecedogroup.com. I had to put back some of my information on the page but it's acting the same as it did when I used your contact form without any changes.

[Dani Chankhour]

I just did a quick test and your form seems to be working correctly. When i typed the correct answer, it took me to the thank you page and when i typed the incorrect answer it showed me the alert message.

Try clearing the cache of your browser to see if that solves the issue.

[gregg398706]

I don't know how you got it to work. I tried it on 3 different computers (clearing the cache) and I still cannot get it to work.

If you can't recreate the problem, what do we do to get this fixed?

[Dani Chankhour]

Could you send me your contactus.php page (only), and i will compare it to my contact form and see if there is any difference that could cause this issue.

[neilo]

Hi Gregg,

Just FYI, I sent a test message via your form a couple of days ago, and it worked as it should. I assumed that you had it sorted.

Message was from neil [at] yeractual [.] com

[gregg398706]

Dani - Where should I send the file?

Neilo - It's strange. I did receive an email through the page (from you, I assume), so it did work when you tried it, but it doesn't seem to work all the time. Strange and frustrating.

Thanks!

[Jimmy Wu]

It seems like its working for me as well. Try downloading the files again from our site and replacing the current contactus page.

[gregg398706]

I downloaded the files again and replaced the contactus page on my site and it still does not work on any of my computers. I tried this with both Firefox and IE with no luck.

The file is on my site at http://greggstocker.com/ContactForm_GMC/contactus.php, but it's not linked to anything on my site because I don't want to display a nonworking page. I removed the CAPTCHA and security question on the page, but it didn't work before I deleted them.

[Jimmy Wu]

Could you put the security question and captcha back in? I can't debug or test the page if it is not there.

[gregg398706]

I replaced the form with a new one from the download (leaving captcha and security question this time). The only thing I did to the form was attach a stylesheet.

Thanks.

[Jason Byrnes]

First, I'd like to rule out a server issue causing the validation to fail. I am including a sessionTest.php page, please upload this to your server, then provide a link.


another test I would like to do is see what validatins are failing. find the following code on the contactus.php page:
if ($WAFV_Errors != "") {
PostResult($WAFV_Redirect,$WAFV_Errors,"contact");
}



and cange it to:
if ($WAFV_Errors != "") {
die($WAFV_Errors);
PostResult($WAFV_Redirect,$WAFV_Errors,"contact");
}

this will write a comma separated list of failed validations to the screen, please post this list back and a copy of the contactus.php page.

[gregg398706]

The page has been updated with the link to sessionTest.php (it's near the top - just under "Contact Us." I also replaced the code you referenced in the contactus page and tried the page again. There was no list of failed validations on the screen.

Am I doing something wrong?

[software291217]

Hello...

I am having the same problem... has anyone been able to solve this?

Thanks,

Ray

[gregg398706]

Ray - Not resolved yet. I'm still waiting for support to check out my test page and get back to me.

[Jason Byrnes]

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
http://www.webassist.com/mywebassist/login.php

[gregg398706]

Ray - the problem was with my hosting service. WebAssist had to edit the code to make it work.