Site Assist Freezzing Up

[rchristiansen29367581]

Is anyone else experienceing problems with Site Assist Professional freezing up halfway through the process. I've had this problem on XP, Vista, and now W7. Is there any type of configuration I need to be aware of to prevent this from happening?

[Eric Mittman]

When you experience this problem what do you see in the interface? Does this occur for you when you are going to the next step or after you make a particular update? Also what is the version of DW you are working with, and the version of SiteAssist Pro?

[rchristiansen29367581]

I'm using Dreamweaver CS4 and the latest version of Site Assist. The interface is present on the screen, however, the buttons disappear.

[Eric Mittman]

Would it be possible for you to take some screen shots of what you are experiencing so that I can better idea for what the problem is? This would be most helpful. Along with this please describe your interaction with the wizard and when it goes bad for you.

[rchristiansen29367581]

Sometimes the buttons are there but this time the screen went blank. Site Assist freezes up as well as Dreamweaver. I have to manually restart through the task manager. I don't know if this is relevant or not but the site I am building is very large (1000+ pages). I wonder if I have to allot more virtual memory to this process?

[Eric Mittman]

There could be a problem with the amount of memory. I'm not able to reproduce this issue on my end with my test site. I did not have thousands of pages but I did have hundreds. If you go into your Templates folder you should find an xml file there. Please post back with this file in a zip archive so I can try to recreate your site. If I'm not able to get any further on it I will open a ticket for you on this issue.

[rchristiansen29367581]

is there a way to get you the zip file by other means than this forum. I don't want my zip file to be available to the public.

[Eric Mittman]

I opened you a ticket on this so we can exchange some file. To update your ticket login to webassist.com and visit your support history.