Dynamic Dropdown JavaScript Error (known issue fix)

[psherida398454]

I am trying to set up a dynamic dropdown and I follow the instructions in the "Getting Started with Dynamic Dropdowns" but i get a error saying "While executing inspectBehavior in Populate List From Array.htm, a JavaScript error occurred.

I get this error after setting up the dreamweaver behavior "Populate Array From List"

I am using a PHP page in Dreamweaver CS4 running on a Mac if that makes any difference.

I would greatly appreciate any help

[Eric Mittman]

You should try deleting the cache file to see if that helps you to get past the error. There are instructions for doing this in the document here:

http://assets.webassist.com/technotes/common_installation_issues.pdf

If this does not work to resolve the problem then there may be a corruption of your configuration folder. To undo that you would need to rename the configuration folder, here is a post with steps you can take for that:

http://www.webassist.com/forums/showpost.php?p=12293&postcount=2

[Andrew Read]

I am getting this same error - it is very frustrating, as I am trying to troubleshoot why a drop down is not populating properly, and this keeps poping up.

If this many users are getting this error (it is seen frequently) may I suggest that it is likely a bug, either within Dreamweaver (I am on CS4) or within the WA Extensions - and that it needs to be solved.

I am tired of deleting my configuration and cache files! :(

Thanks,

Andrew

[Eric Mittman]

If you are able to get this to occur with regularity and have some steps that can be taken to produce this result consistently please let us know so we can look into this with you further. As for deleting the cache file or renaming the configuration folder these steps come from Adobe and are mentioned in the kb article on this subject, here is a post with a little more info:

http://www.webassist.com/forums/showpost.php?p=39354&postcount=8

[Andrew Read]

Egad.. I love that pass the buck answer. ;oD

Honestly, I have been having nothing but problems ever since I started to use these extensions. Constant cache deletions temporarily solve the issue, but they always come back.

I must say that I have not succesfully built one part of an application while trying to use these "Super Suite" tools together. I grow more and more frustrated, and get less and less work done.

This has been going on for three days consistently now, and I just really need to get some work done!

How about actually testing this software before it is released, and if this is indeed a Dreamweaver issue and not an issue with WebAssist Extensions, then as Extension development partners, you should be hastling them to get these issues resolved and patched.

So far this purchase of extensions has not saved me time or money (which is its intention), it has however cost me time and money (billable time - not what I already paid for the extensions!)

[Eric Mittman]

You say that you have been experiencing problems with the extensions and have not built one part of an application. Is there a problem that you have come across that you have not been able to resolve? Are you currently having a problem with adding a server behavior or using a particular feature of the products? Please post back and include some info about any specific problem you are having that is preventing you from building your app and we will try to help you out.

[Andrew Read]

If you browse around the site you will see a number of posts from me, all listing issues. Some have been resolved, but many are there due to the lack of documentation on anything but the simplest of single straightforward uses of one Extension at a time.

Yes, DataAssist works - but as soon as you want to use another extension from the "suite" then they can very easily "break" what DataAssist has done, use a third extension, and it can completely wipe out any work you have done with the second extension.

When I purchase a "Suite" of software I expect it to all work together. If there is a certain order that elements have to be used in, then I expect that order to be listed in some documentation.

I guess what I am saying is that these extensions do work, separatley from one another, but when you want to use them together, or use their advanced features, you start to notice a massive lack of documentation.

So far I am only trying to use 3 of the Extensions from the "Super Suite" and I have run into all of these issues, I am a little worried what I will find when I start to use more of them.

[Eric Mittman]

Please let us know about any problems you are having when using any of the tools either by themselves or in combination and we will help you with whatever we can. If you have any specific requests about the documentation or if you find any errors let us know so our documentation team is made aware.

[NYC_GUY]

Hi Eric,

After following the instructions on deleting cache and uninstalling/installing extensions, I still get the javascript error(attached screenshot). I am using CS4/php/mysql.

Thanks

[Eric Mittman]

There may be a corruption of your configuration folder. To undo that you would need to rename the configuration folder, here is a post with steps you can take for that:

http://www.webassist.com/forums/show...93&postcount=2

Please give this a try and let us know if the issue persists so we can look into this further with you.

[NYC_GUY]

Hi Eric,

The link is not working. Could you please repost the link?

Thanks,

[Office Guy-172461]

Try this one:

Solving problems with Dreamweaver
http://www.ipvac.com/kb/entry/146/

[NYC_GUY]

I tried the steps outlined in the link but still get the same error. However, if I look in /Configuration/Logs/DW Javascript.log, I see following:

JS Error:
WA_checkMySerialNumber is not defined
filename: C:\Program Files\Adobe\Adobe Dreamweaver CS4\Configuration\Behaviors\Actions\WA Dynamic Dropdowns\Populate List From Array.js
lineno: 161

Does this have anything to do with the error?

Thanks

[Eric Mittman]

This could be the cause of the issue, to have this looked into further I have opened a ticket for you. To check the status of the ticket or update it please login to WebAssist.com and visit your support history.

[mike325598]

I'm experiencing the same error with Dynamic Dropdowns 2.74 (never happened in 2.73). I install the extension. As soon as I make a selection to create a new Dynamic Dropdown array, I receive the message,

"While executing onLoad in CreateDynamicArray.htm, the following JavaScript errors occurred:"

At line 22 of file "C:\Program Files\Adobe Dreamweaver CS4\Configuration\ServerBehaviors\ASP_VBS\WA Dynamic Dropdowns\Create Dynamic Array.js: WA_checkMySerialNumber is not defined."

I have gone through all the requested ideas in both CS3 and CS4 to get this working and get the same error every time.

What can be done to resolve this issue? Can I try 2.73 which was overwritten? Was there a resolution or are users still experiencing this issue?

Thank you

[Eric Mittman]

I just want to confirm that you have tried deleting the cache file as well as renamed the config folder. The steps and links are posted in this thread. Please confirm this and I can open a ticket for you.

This is not an error that you should be getting with the latest version, but there may be a problem that we are unaware of.

[rob75685]

This is not an error that you should be getting with the latest version, but there may be a problem that we are unaware of....

- Looks like it !

I too am having the same problems as the others - and I completely agree with Andrew's statement - we have paid money for what's supposed to be working extensions and it's extremely frustrating when I have to spend hours trying to get them to work... AGAIN and AGAIN

This costs us time and money

How would you feel if you bought a new car, only to find that some of the gears didn't work. You take it back to the dealer and he says "if you look through our support forum you'll find a PDF which will talk you through configuring your engine so that hopefully it will work..."

[rob75685]

hi

There is a bug in 2.7.4 - I've just removed it and installed 2.7.3 and this works fine...

If anyone wants it - you can get it here:

<Link removed>

[Eric Mittman]

You shouldn't be adding links to the MXP files like this in the forum, the link has been removed.

I will get a ticket opened for you on this issue, if it one that you get consistently then it will help us to determine what the problem may be. To check the status of the ticket or update it please login and visit your support history.

[mike325598]

Yes. The problem is with 2.74. I did rename and remove my cache folders. I switched back to 2.72 and everything worked fine. I did not have 2.73 available.

[asnw0764437428]

I am having the same error message and I have cleared everything. I decided to re-install version 2.7.3 and it all works ok now. So it seems that there may be an error creeping in somewhere with version 2.7.4?

[Andrew Read]

So it certainly does seem that a large number of people are having this same problem, so obviously there is a bug... when will we see a fix released?

Thanks.

[Eric Mittman]

There has been a bug logged for this issue and a fix is in the works. This should be resolved with the next update. I have not been give an ETA for the update release. If anyone in this thread needs a previous copy just let me know and we can arrange that.

[Andrew Read]

Would it not make sense to post the version of the file that works properly to the downloads area so that everyone can have access to it?

Maybe even a note in the "Known Issues" area would be a good idea too?

[Eric Mittman]

This is something we are getting together now, one problem is that the fix is not as simple as most so we are looking into get an update out as quickly as possible.

[Andrew Read]

This is something we are getting together now, one problem is that the fix is not as simple as most so we are looking into get an update out as quickly as possible.

I was referring to having WA post the previous version that works, with a note that there is a bug and that it is being worked on.

[Dennis]

I also am having this problem. As I am new to WA I don't have any older versions.

Please open a trouble ticket for me if that is what is needed to help get the problem resolved. Or so I can get an earlier version.

Dennis

[Eric Mittman]

I have opened a ticket for you on this issue. To check on this ticket login and visit your support history.

http://www.webassist.com/mywebassist/supporthistory.php

[Andrew Read]

Well.. it's safe to say that this plagiaristic spammer should be dealth with harshly... ;o)

[brian70185]

Is there a fix for this yet? I am getting this WA_CheckMySerialNumber script error when trying to create a dynamic dropdown with 2.7.4.

Thought I was doing the right thing by installing the latest version this morning. I just wasted 30 minutes installing, uninstalling, and clearing cache file as recommended by WA only to find that WA has known about this bug for months and hasn't either fixed it, removed the file or notified customers. This is really dissappointing.

[brian70185]

Okay... I just discovered the sticky note in the forum and the known issues area in the download area. I applied the fix and it worked. Thank you!

[Eric Mittman]

Glad to hear that. If you have any other questions please post them in a new thread.