CSS Sculptor 3 - Preview won't load

[rmorgan329164]

Just purchased and installed Sculptor 3, and the preview does not display. It kind of defeats the purpose of the plugin. Is anyone aware of a fix?

MacBook Pro, OSX 10.6 - Dreamweaver CS4

[Jimmy Wu]

Do you have any other extensions that have preview installed? Do the previews work in that?

Another user was able to resolve the issue by uninstalling their security software:
http://www.webassist.com/forums/showthread.php?t=4487

[rmorgan329164]

Thanks for replying, but no... I don't have any other extensions installed, and I don't have any security software.
Just for clarification, are we referring the the Mac's preview engine?

[info262805]

I'm also having the same issues. Just purchased CSS Sculptor 3 and no preview. I have to click on the box to 'Open Preview'. Version 2 worked fine.

Mac OSX Leopard
DW3

Thanks,

Dan

[info262805]

If its any help. This was an issue in an earlier release of SiteAssist, but was fixed in subsequent releases of the software.

[info262805]

Since purchasing the Extension Library yesterday 12/15, I've lost the Preview for all the products (Sculptor, Menu Writer, Site Assist) for the Mac (Leopard, DW3).

These products were working before I upgraded. They were on older versions though...

Dan

[Jimmy Wu]

Are you able to click on the preview window and view the page in the browser?

Also, can you check under edit->WebAssist Preferences under the Preview section that the Disable preview check box is not checked?

[info262805]

Yes, when I click on the preview box, it open (twice actually).

I did check the preferences and the disable was off. I did toggle it off and on to see if that would help with no luck.

[rmorgan329164]

That's the same behavior I get. Opens in the browser, twice. Still no preview.

[Jimmy Wu]

What version of Safari do you have installed?

[rmorgan329164]

I've got Safari Version 4.0.4 installed.

Mac OSX Snow Leopard
Dreamweaver CS4

[info262805]

Safari Version 4.0.4 (5531.21.10)

[Jimmy Wu]

That version of safari should work for the preview engine. Have you tried uninstalling and re-installing Sculptor?

[rmorgan329164]

Yes, uninstalled and reinstalled, twice. Still no preview.

[info262805]

I've tried uninstalling and reinstalling. Keep in mind this is happening on all my Webassist products (SiteAssist, CSS Menu and Sculptor). Ever since I've updated these products with the Subscription package.

[info262805]

Jimmy,

Is it possible to setup a Support Ticket on this situation for rmorgan329164 and info262805 to help expedite this issue?

Thanks,

Dan

[rmorgan329164]

Safari 4.0.4

[Jimmy Wu]

I have gone ahead and opened support tickets for both of you to look into this issue further.

[rmorgan329164]

Thanks. Very much appreciated.

[vivien318982]

I have spent many hours trying to get it to work, I get the following message:

"While executing onLoad in wacs_quickinsert.htm, the following JavaScript error(s) occurred:
In file "wacs_quickinsert";
initialilzeUI is not defined"

I have other extension but they all work - I thought it might be Dreamweave, removed it and reinstalled it again, same problem. Of course it had to be the one extension that I needed the most.

Will now write to support, there must be a bug in the JavaScript.

Vivien

P.S. After posting this I went to their help - as I had installed 5 new extensions and this one was the last one, they said to removed the WinFileCache - and it worked.

[Office Guy-172461]

Thanks for posting back your results.

This guide explains the need for deleting the cache:

Solving problems with Dreamweaver
http://www.ipvac.com/kb/entry/146/

[Jimmy Wu]

Thank you for posting your experiences here. If it is an unrelated issue to the thread topic, please make a new thread to get it looked at.