Blank grey activation screen

[info92729]

Hi,
I've upgraded Site Iport from 2.0.5 to 2.1.2, but I can't get past the Activation screen. It loaded ok into Extension manager, and shows OK in thge file menu, but when I click the start button it just shows a blank Activation window.
Thanks for any help!
Andrew

[Dani Chankhour]

I recommend that you delete your configuration folder and reinstall your extension.

This link explain the steps:

http://www.ipvac.com/kb/entry/146/

[info92729]

Is it possible to download the 2.0.5 that was working OK before?

[Dani Chankhour]

Yes. You could always go back to 2.0.5 but it always recommended to have the latest version installed.

have you tried deleting your configuration folder.

[info92729]

No, not yet, as don't want to lose other extensions right now. Where can I re-download v2.0.5? It's not in my downloads list in my account, only the new version ...

[Dani Chankhour]

Please follow the link to download SiteImport 2.0.5 at

http://staging.webassist.com/dchankhour/WA_SiteImport205.mxp.zip

Let me know once it is downloaded so i can remove it.

[info92729]

Thanks for that, v205 now downloaded and installed. This version works OK, is that still in keeping with your advice to empty the configuration folder, or some other problem?

[Dani Chankhour]

If Version 2.0.5 is working correctly you don't have to delete your configuration folder. But deleting your configuration folder usually clears any corruptions that could happen from installing and uninstalling.

[info92729]

OK, but to upgrade Site Import you think I would need to go down the empty configuration route?

[Dani Chankhour]

Usually that is not case, but sometimes with a lot of extensions installed, your configuration folder could get corrupted and it is recommended to clear your configuration folder if you are having issue when upgrading to a new version.