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gecko279592
04-15-2009, 01:19 PM
I am trying to install the PayPal eCommerce toolkit 4.5.3 extension for use with Dreamweaver MX. Unfortunately, once it's installed, Dreamweaver begins to start up and then just quits. I removed the extension and Dreamweaver started just fine.

Is there something I can do to correct the crashing problem?

Thanks!
Ray Borduin
04-15-2009, 01:33 PM
It may be an issue with the filecache.dat file.

If you install the extension then clear that file before starting DW, that will often resolve issues like this.
gecko279592
04-15-2009, 01:40 PM
And when you say clear that file - do you mean delete it entirely?
Ray Borduin
04-15-2009, 01:47 PM
yes... with DW closed. Delete the file and open DW again.
gecko279592
04-15-2009, 02:16 PM
Hm - it still crashes. Any other ideas?
Ray Borduin
04-15-2009, 02:24 PM
Of course... I seldom run out of ideas.

Try this:

1) Close DW
2) Go to your user configuration folder and rename the folder "StartUp" to "StartUp_old" and rename the folder "Floaters" to "Floaters_old"
3) Start DW and I bet it will open
4) Close DW
5) Rename those folders back to their original names
6) Start DW again... everything is restored but DW works??... maybe
gecko279592
04-15-2009, 04:08 PM
Mmmm - no deal, I'm sorry to say. DW didn't start up after renaming the folders "_old".
I truly appreciate your help! Now what?
Ray Borduin
04-16-2009, 08:27 AM
Maybe you are renaming them in the wrong directory.

This almost always works. Are you browsing to %appdata% and navigating to the connections folder there or are you updating the program files directory?

Please submit a support incident with your phone number and let me know the incident number. I'll try calling to debug it with you.
gecko279592
04-16-2009, 11:58 AM
Hi Ray -

The support ticket number is 89149.

Thanks very much!
Ray Borduin
04-20-2009, 07:20 AM
We tried this over the phone and this technique worked:


Try this:

1) Close DW
2) Go to your user configuration folder and rename the folder "StartUp" to "StartUp_old" and rename the folder "Floaters" to "Floaters_old"
3) Start DW and I bet it will open
4) Close DW
5) Rename those folders back to their original names