PNG files not maintaining transparency when uploaded with DFP2

[hmyrick308645]

I am using DFP2. I have set up an upload and set the file format to "Format: Keep existing format". However, if I upload a PNG file with a transparent background, the image ends up flattened with a black background in place of the transparent area.

I also tried "Convert to PNG" just to see what would happened. Same result.

How can I get PNG images to maintain their transparency when uploaded through DFP?

[pledge204907]

Hi,
I am having exactly the same problems. Is there a workaround to fix this issue?

[Jason Byrnes]

I have created a technical support incident so we can look int this issue with you. To view and edit your support incident, please log in your support history:
http://www.webassist.com/mywebassist/supporthistory.php

[Daryl]

Was this ever resolved as I am now having this problem.

Thanks

[JBWebWorks]

I heard that a work around is to upload the png file as a file instead of a 'web image'

[Daryl]

This work around does work.

Thank you

[Dave Buchholz]

Is there a fix in the works for this ? On the current project I am working on I have had to use DMX Zone's Pure PHP Upload Bundle to get round this issue and it is a pain as I have had to change my admin panel files to cope with this.

[Jason Byrnes]

Yes, this has been logged as a bug and a fix will be released.

[Dave Buchholz]

Thanks for the update, Jason

[Jason Byrnes]

You're welcome.

[Dave Buchholz]

Jason, it's been nearly a month now since your reply. Any news on a fix yet ?

[Jason Byrnes]

A bug has been logged for this and an update to Universal Email will be made available soon once the issue has been corrected and passed through QA testing.

[Dave Buchholz]

thanks Jason

[Jason Byrnes]

You're welcome.

[SaladoGuy]

I'm in dire need of this fix! Is it out yet? If not when will it be out?

[Jason Byrnes]

there is not a fix for this available at this time.

it will be released with the next update to Universal Email.