EXFold not defined

[pheadxp387756]

after i installed
when i want to activate it
it shows
so i can't use it or activate it

it means:

while onload (in WA_Surveyor_Ser.htm ) it occur javascript error
in line 215 (in files c:\............................................... .........)
EXFold not define

I check c:\program files\adobe\adobe dreamweaver CS4\Configuration\Shared\
the folder structure is that

in .........................\shared\
i don't have the folder which name is webassist .....


OS: XP sp3
DW CS4 (traditional chinese)

So... i can't use the app
can anyone help me????

[Jimmy Wu]

The file being referred to is located here:
--C:\Documents and Settings\<Your User Name>\Application Data\Adobe\Dreamweaver CS4\en_US\Configuration\Shared\Webassist\Surveyor\ Library

This error may have to do with your operating system. One thing you can try is to shut down Dreamweaver and extension manager and delete the WinFileCache#####.dat file located here:
--C:\Documents and Settings\<Your User Name>\Application Data\Adobe\Dreamweaver CS4\en_US\Configuration\

[pheadxp387756]

the file structure is like
C:\Documents and Settings\<Your User Name>\Application Data\Adobe\Dreamweaver CS4\zh-tw\Configuration\Shared\Webassist\Surveyor\ Library

in my computer .....

only a little change the en-us is zh-tw in my computer....

not only this app but also site assist professional meet the similar problem...
but I'LL try again to delete the file you told me....
if it solves , I'll report here...

[Jimmy Wu]

Ok, let me know how that goes.

[pheadxp387756]

pity...

By deleting the file ,it still doesn't make the surveyor work .....
I remove all extensions and install only surveyor .....

it still don't work for me ....
the same problem shows.....

maybe the surveyor don't know the file structure between en-US and zh-TW
so the Shared_Ser.js can't work .....

can you help me to solve this??

by the way , when I install Surveyor ,everything goes ok.. No warning ...

[Dani Chankhour]

I recommend deleting your config folder. This will explain how to do this:

http://www.webassist.com/forums/showpost.php?p=15525&postcount=2

after deleting your config, make sure to only install Surveyor and make sure to have the latest Surveyor version installed.