Chart will not display after moving to IIS7

[jgibson402360]

Hello,

We just moved to a new server with IIS 7, windows Server 2008 (64 bit). The web charts will not display either for dynamic or static charts. I'm not sure if this is a setting in IIS or something else.

The error displayed is: DynamicWebCharts/Data/testChart_dataparser3.asp?

Do you have any instructions on how to set up IIS or any other tips/help?

Thank You,

Crystal Rouse

[Jason Byrnes]

can you send a link where i could see the problem to investigate the cause.

[jgibson402360]

I cannot send you a link, it is on a secured site (https).

However I checked the log file under inetpub\logs\LogFiles\W3SVC1 for today's date.
I am getting these messages regarding Dynamic web charts.

2011-04-12 18:22:39 192.168.1.126 GET /Document_Archive.asp - 443 - 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 401 2 5 97

2011-04-12 18:22:39 192.168.1.126 GET /Document_Archive.asp - 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 200 0 0 897


2011-04-12 18:22:39 192.168.1.126 GET /DynamicWebCharts/open-flash-chart.swf data=DynamicWebCharts/Data/Document_Archive_dataparser2.asp? 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 304 0 0 52

2011-04-12 18:22:40 192.168.1.126 GET /DynamicWebCharts/open-flash-chart.swf data=DynamicWebCharts/Data/Document_Archive_dataparser1.asp? 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 304 0 0 64


2011-04-12 18:22:40 192.168.1.126 GET /DynamicWebCharts/Data/Document_Archive_dataparser2.asp |37|80072ee7|The_server_name_or_address_could_not_ be_resolved__ 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 500 0 0 151

2011-04-12 18:22:40 192.168.1.126 GET /DynamicWebCharts/Data/Document_Archive_dataparser1.asp |37|80072ee7|The_server_name_or_address_could_not_ be_resolved__ 443 SIMTECH\manager 24.96.75.180 Mozilla/5.0+(Windows;+U;+Windows+NT+6.1;+en-US;+rv:1.9.2.16)+Gecko/20110319+Firefox/3.6.16 500 0 0 62

[jgibson402360]

Hello,

Do you have any instructions on folder permissions/IIS 7 permissions? Other than that, I can't think of anything why these would not work. I copied the files directly from the old server.

I created a static pie chart and tried to view using DreamWeaver CS5 Live View. This is the message:

Request object <font face="Arial" size="2">error 'ASP 0102 : 80004005'</font>
</p><p>
<font face="Arial" size="2">Expecting string input</font>
</p><p>
<font face="Arial" size="2">/testChart.asp</font><font face="Arial" size="2">, line 20</font>
</p><p>
<font face="Arial" size="2">The function expects a string as input.

Any help you can provide would be greatly appreciated!

Crystal

[Jason Byrnes]

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
http://www.webassist.com/mywebassist/supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

[jgibson402360]

Great! I just posted to my support ticket my contact info. I'd be happy to send any information that will help us solve this.

[crystal387702]

Hello,

I am still unable to fix this problem. I am mainly concerned with the XML parsing issue with IIS 7. The instructions in previous posts are for IIS 6, do you have an updated instruction of how to fix this in IIS 7? I can not find how to turn off Content-Expiration for XML files. What xml file are you referring to?

Would a support ticket help us fix this?

Crystal Rouse
256-722-1279

[crystal387702]

I just found how to update the HTTP Headers for content expiration. None of these were checked.

[crystal387702]

To clarify, I followed the instructions as provided by Microsoft. Our webcharts still do not work. Do you have any other help for this problem?

Crystal Rouse
256-722-1279

[Jason Byrnes]

Are you accessing the charts using a secure HTTPS connection?

There is a known issue with IIS and passing XML Data using the HTTPS Protocol, this is a server configuration issue, it will need to be corrected by the host.

[jgibson402360]

Do you have any instructions on this that may help me? We do use HTTPS, it always worked before for user's outside our local network using Https. Not sure how the server configuration needs to be changed.

Crystal

[Jason Byrnes]

have you tried using Fire Fox?

there is a bug in IE with Flash and dynamic XML over SSL:
http://www.blog.lessrain.com/flash-nasty-xml-load-bug-in-internet-explorer/

are you using classic asp?

try adding the session cache code from this knowledge base article at line 1 of your page:
http://support.microsoft.com/kb/234067

[jgibson402360]

Hello,

I have added the lines:

<% Response.CacheControl = "no-cache" %>
<% Response.AddHeader "Pragma", "no-cache" %>
<% Response.Expires = -1 %>

to the beginning of the ASP that I have inserted the web charts on as well as the Data pages and Dataparser pages.

The error message in the log files now are:

500_Server_Error 443 and
The_operation_timed_out__ 443

Crystal

[Jason Byrnes]

did you try using Fire Fox as the browser, without that code in place? This is a bug with IE using dynamic XML in Flash.

[jgibson402360]

Yes, I just tested using firefox with same results.
I really need to get these working, any help would be greatly appreciated!

[Jason Byrnes]

please post a link where i can see the problem to troubleshoot.

[jgibson402360]

I cannot post a link since the site is secure. If you an open a support ticket, I can work with you via remote or give you a temporary password to our site. I just can't post this on the forum.

Thanks!
Crystal

[Jason Byrnes]

there is already a ticket opened for this. We requested a URL to see the problem last week in the open ticket, but none has been provided.

[jgibson402360]

I have posted a link under the support ticket.
Thanks!

[jgibson402360]

I just discovered some extra information that may help us resolve this problem. In the Event Viewer, I noticed two warnings when I try to view a Dynamic Web Chart.

Here are the two errors:
3:51:50 PM - Warning: 500 Server Error. .
3:51:20 PM - Warning: File /DynamicWebCharts/Data/wa_dfc_xmlVB.asp Line 37 The operation timed out

The line of code this warning is referring to is this:
httpObj.Send postForm
I noticed someone else had this problem as well.
https://www.webassist.com/forums/showthread.php?t=10071&highlight=httpObj.Send

I tried following the support's advice for installing MSXML Parser 3.0, but it seems that the download is not available anymore. Also under the list of OS's that are supported under MSXML Parser 3.0, Windows Server 2008 x64 is not listed