Multiple Problems

[roby258376]

Hi all,

I'm really at my wit's end. I have a site that I am using several WA products to pull together. I have had some problems getting the WA products to work properly but each time I post about an issue or submit a ticket, the issues has been resolved.

Yesterday, I finally got everything working properly and after extensive testing I told my client that we were ready to go live. Going live entails me sending out an email, using Universal Email to let member's know the site is live and what their username and password is to log in.

So, this morning I created a new page, with a simple form, to utilize UE to send out the email. I restricted access to the page, using previously defined access and group rules and now, all of the pages based on those rules no longer work. I have no clue why, but quite suddenly I have managed to break the entire thing.

I have tried deleting the Security Assist server behavior from those pages and re doing it, but it just won't work. The pages that were previously restricted are now open to all. I don't know what to do next so any suggestions are greatly appreciated.

Thanks in advance.

[Ray Borduin]

It may be a problem with the groups and rules definition file. Please post a support incident you will probably need someone to help you debug it.

It shouldn't update the file simply by adding a restrict access to page server behavior to another page, but I think it has to be that file if it broke things elsewhere, since that is the file that they all share that could possibly be updated.

[roby258376]

Thanks Ray,

I submitted a ticket, haven't heard back yet, but hopefully they'll be able to help me get this fixed.

[Ray Borduin]

What is your incident number? Did you include a zipped copy of your site and your phone number? Please make sure you have and they will hopefully be able to reproduce the problem and get back to you with a solution.

[roby258376]

# 97783

the site is huge, 33MB zipped and the restriction seems to be 1mb, so not sure I can send it but I'll try

Thanks

[Ray Borduin]

well at least include a copy of your SecurityAssist include folder and at least one complete page with all dependent files for that page.

[roby258376]

Done, but still awaiting response. Thanks for your help Ray.