Help! Unable to edit images

[lesleytspencer411813]

Getting very frustrated!!

no issues with installation and it's working great with colour changes, but every time I try and click on the edit image (photoshop icon) it just brings up an error message:


While executing onClick in wa_managetheme.htm, the following JavaScript error(s) occurred:

In file 'wa_managetheme":
edirImage ('file:///Volumes/Macintosh HD/Users?lesleyspencer/Documents/Noah's Website/images/alien_attack_small_1.jpg');
missing) after argument list

The image file is NOT missing, I haven't moved it, and I tried with other sites and other pages and images and it always says the same thing.

please help as I need this to work, by tomorrow!

thanks:)

[Eric Mittman]

You should try deleting your cache file to see if this helps resolve the problem, here are the steps you can take for this:

http://assets.webassist.com/technotes/common_installation_issues.pdf

If you still have this issue after performing these steps then it is possible that you have a corruption of your configuration folder. Here are the steps you can take for that:

http://www.webassist.com/forums/showpost.php?p=12293&postcount=2

If this issue persists please let us know and I will ensure that a ticket is opened for you.

[lesleytspencer411813]

thank you for responding so quickly.

I have tried both deleting the .dat files AND renaming the configuration folder, but hte problem persists.

When I went in to rename the configuration folder, I saw another folder called Configuration-1 in addition to the Configuration folder.

After renaming, now when I look in Finder there are 3 folders:
Configuration
Configuration_back
Configuration-1

I don't know if this has anything to do with my mac's confusion. It certainly contributes to MY confusion..

Please let me know what to try next,

thank you

[Eric Mittman]

Thanks for going through the steps for me. The multiple configuration folders should not be a problem so long as you have followed the instructions and removed the remaining extensions after deleting or renaming this configuration folder.

I have opened a ticket for you on this issue so that it can be looked into further. To update the ticket or check it's status login and visit your support history.

http://www.webassist.com/mywebassist/supporthistory.php

[lesleytspencer411813]

I have managed to access some images now and PS opens up when I click on the edit image button!


A different issue (should I open a new thread?) is that in MANGING COLOURS:

WHen i try to change a colour within an html table it doesn't change it - it doesn't even show in the preview page. I know it can SEE the table colours, because they appear in the colour listing. Shouldn't it work ok and show up in the previes page...?

thanks

[Eric Mittman]

If the preview is just not updating for you then there might be an issue with the tool, have you updated your ticket with this information?