verification emails

[i.edwards384429]

Hi


thought I'd sent this already

Using the user registration pack I'veset up UK spec and five file uploads which all work.

However the userverification email seems to have stopped working since I set up file upload using UE4.

The files are attached and the mail_php.php does include the -f switch which my host requires.

Any ideas why it.s not working?

thanks

Ian

[i.edwards384429]

Hi

forgot to say that the users_emailPW.pp page works perfectly the reminder email is received in seconds.

Ian

[Eric Mittman]

That is good that you are not having any problems with the other email. The UE server behavior that you have on this page looks like it is configured properly to me. Are you getting to the users_ThankYou.php that is specified as the redirect? If so the code for the email should be getting executed. As a test you should try copying the Universal Email server behavior and include lines to a new blank page and then copy over the form from this page.

If the message will not send with just the UE and the form on the page then it would indicate a problem with the UE server behavior, otherwise it is probably a conflict between the other server behaviors that are on the page.

[i.edwards384429]

Hi Eric

back from the UE forum.

I created a gmx account as you did and registered and it all goes through to the thankyou page no problem but no verification email is received.

If I register using a me.com then registration confirmation is received.

If I try using gmx.co.uk or edwards-micros.co.uk or o2.co.uk nothing is received although all database information isa written.

I've tried adding the co.uk to the email formatting file but that makes no difference.

I'm now at a loss as to what direction to go in as it appears the script works but only on .com

This all went wrong when I saw exclamation marks in the server behaviours telling me it was an old version of UE. Since then it hasn't worked

Any ideas?

thanks

Ian

thanks

Ian

[i.edwards384429]

Hi

used the css form maker and created a form, used ue4 fto finish of and then sent it to my server.

I can from this test form send emails to .co.uk

I then compared both webassist directories both check out as identical.

Seems to be some issue with the user registration pack but I cant see what.

Cheers

Ian

[i.edwards384429]

Hi

been playing over the weekend and think I'm just going mad.

register from a .com from any PC and the verification is received.

Send from a .co.uk and no email, so the script must be valid?

if you want to check my insanity try this

http://www.1stmodelagency.co.uk/users_Registration.php

it's not on line yet

thanks

Ian

[Eric Mittman]

I did a test with a default setup of the URSP and found that I can register with my gmx.co.uk address without issue. In the link that you provided I cannot get the form to submit, it hands on the phone number. Do you have an example number that I can use to get past that?

There is nothing in the URSP or the new version of UE4 that will prevent emails from getting sent to co.uk addresses.

[i.edwards384429]

Hi eric

As the site is predominently aimed at Uk that is probably why it wont take US numbers - something I need to consider-

try using 02345678910 for phone number and bs227qu for the postcode.

I've just tried it again and .co.uk are just not delivered

really weird

thanks fopr the assist

Ian

[Eric Mittman]

I'm not able to pass the phone validation regardless of the values that I enter. Are you able to register with the form? If so what are the values you are using? In all of my testing there is nothing that is limiting .co.uk email addresses.

Do you have a default version of the Registration Pack setup? If so have you tested with this one? The code that we produce in the Solution Packs and with UE will not prevent emails from being sent to .co.uk addresses.

[i.edwards384429]

Hi Eric

When I used the basic user registration package the emails worked once Jason had helped add the -f switch.

the problem only started when I purchased UE4 and added upload fields. In the server behaviours was a red exclamation with the message "old version" .

On the forum Iwas advises to double click which I did and the exclamation mark dissapeared. I then used UE4 to setup the uploads.

Since then no validation emails have been received. On the forum I saw other with a similar issue so tried it with my .me.com account and validation was received.

At that point I decided to plead insanity ;-)

As to your filling the form in, in my tests I can see I've filled it in 82 times with a sucessfull submission to the database. However since adding the upload no .co.uk emails are received - cant say about any others I have not tried.

I've attached two screen dumps of what I fill in to test.

I've also registered from PC's other than mine in case mine was throwing a wobbly

really sorry to be a pain but I do not know whats left to try.

cheers

Ian

[Eric Mittman]

I'm not able to test out your form, I cannot get past the phone validation. I'm including a screen shot of what the form looks like when I try to enter the number that you have entered into the form.

If I could get past this part I would be able to check my inbox for an email, but I have not been able to do so yet. In all of my testing of the URSP and UE4 by itself I'm able to receive the .co.uk emails without issue. If you are able to get mail sent to other email addresses then it would seem that the script is executing as it should. There is nothing present in the URSP or UE4 that would prevent emails from going to .co.uk addresses.

If you can please remove the validations from this field temporarily so that I can test the form out with multiple addresses to see what the result is.

[i.edwards384429]

Hi Eric

thats interesting because as you can see from my screen shot I get UK format automatically because I'm using a mask.

I'll remove the validation on phone so you can try it

cheers

Ian

[Eric Mittman]

The form still seems to be failing validation as it will not go to the thank you page, it just reload with some of the info present, just like it was doing when it failed the phone server validation.

I have opened a ticket so we can exchange some details in private, to update the ticket login and visit your support history.

http://www.webassist.com/mywebassist/supporthistory.php