graphs display different on different monitors and various issues

[mr hankey]

Hi,

Having a few issues with dynamic web charts.

1. When i run the wizard and choose dynamic even making sure its dynamic it still generates a static mon-fri graph.
2. in DW CS3 it produces the graph and when uploaded causes the browser to crash, it says a script is causing internet explorer to run slowly.
3. when generating the graph in DW CS4 the script slowing down issue is gone but when i display my chart in a widescreen monitor it is tiny no matter how much i change the width and height to, yet on older style (still flat screen) monitors it shows fine.

Any ideas why this is doing this? tried reinstalling, also having issues with UE4 in which it wont send emails, yet security assist will send emails and so will ADDT with same settings.

My extensions seem to be failing on me right at a crucial time. Can WA advise of any common issues and ways to resolve?

Thanks

[Eric Mittman]

I'm not so sure that these issues are related, I would like to look into these one at a time with you. If you would like to work an issue out then move onto the next in the same thread that is ok or you can put new threads for the other issues that you have listed.

When it comes to making a static versus dynamic chart what are the steps you are taking to do this and what exactly does the result look like for the chart that should be dynamic versus what you are expecting? Please post back with this info so that we can look into this further.

[mr hankey]

hi eric,

with regards to the charts not producing the right graph, i can get around that just now by updating the data parser and data files with my query. still needs addressed as i have uninstalled and re installed but for moment i need to get the graphs displaying properly.

if i create one on my widescreen monitor with say size 800px by 500px it is really small and squashed looking, yet if i display it on an older style monitor flat screen but not widescreen its huge.

is there something wrong with dynamic web charts flash files that are making them do this?

do you have same thing at your end if you test?

thanks

[Eric Mittman]

I'm not able to reproduce this result with a chart. I created a chart on my pc that has a standard ratio monitor (square) and viewed it on my iMac with a widescreen display. I did not see any difference, the chart was displayed with the dimensions I specified in the properties area after adding it to the page. Do you have a link or any other way we can see this? Have you tried this on any other machine than the two in question or with different browsers?

[mr hankey]

tried on firefox and ie7 and ie8, it think its because my development machine is a 22" widescreen and so looks small and squashed on mine but when looked at on other monitors it looks ok.

maybe its something to do with the css code in my site as when i do it on a blank white page it seems a good size. i cant see any attributes that would be stopping it. its in a div content label, should that matter?

thanks

[Eric Mittman]

The chart is displayed from within a div on the page. You can alter the dimensions of this div to create different sized charts. If you have some css that is applied to this div it could have an effect on the size of it. In general if you are viewing the same page it should render the same even from different locations or machines.