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View Full Version : Activation Problems - Firewall


katclif268965
06-08-2010, 04:31 PM
Received a new computer, and installed WebAssist Professional. Now, it must be activated.

Error message:
Unable to connect to server. Your firewall or anti-virus software is blocking the online application. Disable all firewall and anti-virus software and try again. If you continue to have problems, submit a Technical Support request.

Additional information:
Our IT department advises that the Firewall will continue to block the online activation, and that it needs to be taken care of in another manner. Thank you.

Jimmy Wu
06-08-2010, 04:43 PM
I have opened a backend ticket for you so we can get some additional information from you. To check this backend ticket, log in to your account at www.webassist.com and check your support history.