Powergalleries not working

[chris373619]

Hi,
When I preview my gallery the picture come up as ?. I can sign into the admin, the server is running PHP5, I can upload pictures and descriptions, everything works except the actual gallery.I uploaded all the latest files for the power gallery but it didn't help anything. I check to make sure it had the connect folder... I'm not sure what to check next. It's got to be something simple. Any ideas?

[Eric Mittman]

This is not something that I have seen before, do you have a link to a page with a gallery on it? This would help us to understand what you are experiencing and give us the ability to check on some details. Please post back with this info and any other details.

[chris373619]

I reloaded the files and the php code isn't working that I place in the php file. I can preview that gallery in the admin and the code page works just not the php code on the page. Go to www.switsbigart.com and go to the gallery pages. Let me know if you need more information.

[Eric Mittman]

When I visit the murals page I see an error about failing to include the page that has the gallery on it. If I try to visit the page directly I get a 404 error:

http://www.switsbigart.com/gallery/galleries/ribbon_fullsize_lightbox/index.php

It looks like the file has been deleted or moved on the server. It seems that I cant browse to any files within the galleries area. What is the name of the folder that you have your PowerGallery installed in? When you are in the admin area what does the include code look like for the gallery?

[chris373619]

This is the code from the admin include page.

<?php
$pg_id = '1';
$pg_theme = 'dark';
include('/home/content/89/5964489/html/gallery/galleries/ribbon_fullsize_lightbox/index.php');
?>

The folder name is galleryadmin.
http://www.switsbigart.com/galleryadmin

Actually, I figured out what you are saying and changed the line of code from:
<?php
$pg_id = '1';
$pg_theme = 'dark';
include('/home/content/89/5964489/html/gallery/galleries/ribbon_fullsize_lightbox/index.php');
?>

to:

<?php
$pg_id = '1';
$pg_theme = 'dark';
include('/home/content/89/5964489/html/galleryadmin/galleries/ribbon_fullsize_lightbox/index.php');
?>

This fix worked out a little bit but now I can see the thumbnails. The large photos look like they work if I pick one of the empty boxes for the thumbnails.

[Eric Mittman]

Looks like it is another mixed up URL issue. I'm not sure whey the images are not in the location specified but this should be something that we can update to get around. I have opened a ticket for you on this issue so we can exchange some info in private. To update the ticket login and visit your support history.