no PalettePicker in Window menue

[homa28401941]

Hi,

After installing PalettePicker, i cannot see the PalettePicker on Window menu. It should be there I think. I uninstalled and reinstalled several times, but same result. please help.
I'm using Dreamweaver CS4.

[Eric Mittman]

You should have the panel available from the window menu, to be sure you are checking the correct place I have added a screen shot to compare to.

If you do not have it here there may be a problem with the install. When you installed did you choose 'yes to all' when asked to overwrite any existing files? You should always choose yes to this.

Do you have a page open when you try to add the panel, you should try this as well.

If you do not get the panel no matter what you are trying there might be a corruption somewhere. The first thing to try is to clear the cache file if this is the case, the next thing to do would be to rename your config folder if clearing the cache does not work. Here are steps to take for both of these:

delete cache file
http://assets.webassist.com/technotes/common_installation_issues.pdf

rename config
http://www.webassist.com/forums/showpost.php?p=12293&postcount=2

[homa28401941]

Thank you for your kind explanation. However, unfortunately, both delete cache file and rename config do not work. It's very frustrating. My computer is vista x64, and i wonder if the problem has something to do with it.

[Eric Mittman]

I have opened a ticket for you on this issue. To check the status of the ticket or update it login and visit your support history.

http://www.webassist.com/mywebassist/supporthistory.php

[pheadxp387756]

I got the same problems
win7 64bit

[Eric Mittman]

Have you tried the methods listed in the previous post to try and resolve this:


If you do not get the panel no matter what you are trying there might be a corruption somewhere. The first thing to try is to clear the cache file if this is the case, the next thing to do would be to rename your config folder if clearing the cache does not work. Here are steps to take for both of these:

delete cache file
http://assets.webassist.com/technotes/common_installation_issues.pdf

rename config
http://www.webassist.com/forums/showpost.php?p=12293&postcount=2


If you have tried these things and still have this problem please let us know so we can look into this further.